To fix the problem, first please remove your old anti-virus that reads as "Not Protected", then download the program you purchased either from the order confirmation email or from your McafeeProtection.com account.

Windows XP /Windows 2000 uninstall instructions:

• Click Start at the left bottom of your screen to open your Start menu
• Click Control Panel (If you do not see Control Panel, click on Settings first and then on Control Panel)
• Double-click Add/Remove Programs.
• Click to highlight the program you need to uninstall in the list of software
• Click Add/Remove button and follow the prompts to remove the program
• Restart your computer

Windows VISTA/ Windows 7 uninstall instructions:

• Click on the Start button at the left bottom of your screen. The Start button has a Windows logo on it
• When the Start Menu opens click on Computer
•  Click on the Uninstall or Change a Program button at the top of the window
• Click to highlight the program you need to uninstall in the list of software
• Click Uninstall button at the top of the window and follow the prompts to remove the program
• Restart your computer

Windows 8 uninstall instructions:

• Press the Windows key on your keyboard to see the Windows 8 Start view
• While on the Start view, begin typing ‘Control Panel’ and the Search results will appear
• Select ‘Control Panel’ on the left
• Within the Control Panel window, click on ‘Uninstall a program’ under ‘Programs’
• In the list of all applications, find the program you are uninstalling and double-click it to start the uninstallation process
• Restart your computer